Furstenberg B.V. has confidence in its products and offers an excellent guarantee for professional users of the product. Below you will find quickly and easily what you can expect from us and our brands.
How does the Furstenberg B.V. warranty work?
We give you a 1-year warranty on all machines purchased from us. There are brands that offer an extended warranty period of up to 3 years and even a 30-year lifetime warranty. Registering with the manufacturer for the extended warranty is necessary in some cases. If a product that falls within the warranty period can no longer be repaired, Nederlandse Ijzerwaren B.V. decide to apply a depreciation.
Conditions to review
If your product becomes defective within this warranty period as a result of material or construction defects, Furstenberg B.V. the free replacement or repair of all defective parts or the entire device, at the discretion of Furstenberg B.V. provided that:
The product has not been used incorrectly.
The product only shows signs of normal use.
The product has not been repaired by unauthorized persons.
Proof of purchase is presented.
If, after investigation by the supplier, it appears that the defect is not covered by the warranty, the costs will be borne by the customer.
After we have confirmed your warranty request, you will receive a label from us with which you can return the item to us free of charge. Of course you can also deliver the defective item to our warehouse at Amersfoortsestraat 68c 3769 AL The Netherlands
My product is defective, what now?
We strive to handle your warranty handling as efficiently as possible. That is why we ask you to fill in the form below as completely as possible. We will then contact you within 1 working day regarding the handling of your warranty request.